Every business receives various types of customers. While some customers may be supportive and easy to handle, others may pose difficulties for salespersons.
Tips for handling difficult customers
Just like every other business, the jewellery business too receives its share of customers, who may be demanding and quite difficult to handle. The following tips can help jewellery business owners handle such customers easily:
Developing customer policies
Having a written document stating the customer policies of the business can help in resolving various issues. The policies help the business to be prepared for unexpected and difficult situations. The most common issue faced by jewellery business owners is regarding refunds. It is hence advisable to have a clear refund policy in place.
The policies help businesses to set boundaries for dealing with customers. For more information regarding the issues that may be included while designing customer policies you may visit http://pearlsonly.com.au. The other issues which may be focused upon include:
- Guarantee for the jewellery supplied.
- Policies regarding resizing, adjusting and altering the jewellery.
- Refund and exchange policy of the company.
- Policy regarding taking customized orders.
- Mode of payments and the discounts offered.
Avoid taking comments personally
Different people may have different preferences regarding various types of jewellery designs. At times people may be vocal in their negative comments regarding the jewellery designs. This can hurt the self esteem of the owners and may make handling customers a difficult task. It is hence advisable to be prepared for all types of customer comments and reviews.
Avoid giving too many discounts
Most business owners tend to give discounts and concessions during the starting phase of their business. While this may attract customers initially, the trend may be difficult to follow in the future. It is hence advisable to resort to moderate pricing policies.
Handling difficult customers is important in order to run the business smoothly. A good way to handle such situations is to identify customers the business may want to pursue.